Refund Policy
This Refund Policy applies to paid purchases from OUI Technologies (SMC-Private) Limited ("OUI") — subscriptions to the RadDictate / RadScribe Service, one-time software licences (for example offline or standalone products), and support plans. It forms part of your Agreement. Where an Order between OUI and you or your Institution sets different refund terms, the Order controls.
1. Try before you pay
Every new account starts with a free trial (typically 14 days). The trial exists so you can evaluate the Service — accuracy, workflow fit, and your institution's network — before paying. Please use it: a subscription purchase confirms you found the Service suitable.
2. Subscription fees
- Subscriptions are prepaid for the period purchased (e.g. monthly) and activate your account until the paid-through date.
- Fees for a started subscription period are non-refundable, except as set out below or where required by applicable law.
- Metered usage (dictation minutes) that has already been consumed is not refundable in any case.
3. When we do refund
- Service failure: if a verified fault on our side made the Service materially unusable for 3 or more consecutive days during your paid period and we could not resolve it after you reported it to info@ouitech.net, we will refund the unused portion of that period pro-rata (or extend your access by the affected time, at your choice).
- Duplicate or erroneous charges: refunded in full once verified.
- Not-yet-started periods: a renewal payment for a period that has not begun may be refunded in full if you ask before the period starts.
3A. One-time software licences and support plans
- Standalone / offline software licences: refundable in full if requested **before the licence key is issued or the software is activated**. After activation or key delivery, the fee is non-refundable, except that if the software **fails to activate or run on a supported system and OUI cannot resolve it within 5 business days** of your report, we will refund in full. Evaluate with the trial or demo version before purchase where one is offered.
- Support plans: non-refundable once the support period has started, except pro-rata where required by law; a not-yet-started support period may be refunded in full on request before it begins.
- Nothing in this section limits rights that cannot be excluded under applicable law.
4. How to request
Email info@ouitech.net from your account email within 14 days of the charge (or, for a service-failure refund, within 14 days of the end of the affected period), with the payment reference (bank/JazzCash/EasyPaisa/gateway transaction ID). Verified refunds are returned via the original payment method where possible; manual payment methods may be refunded by bank transfer. Refunds are processed within 10 business days of approval.
5. What refunds don't change
When a refund is approved, the corresponding access period is ended by an administrator as part of processing the refund. Your data-handling rights (export, deletion) are unaffected — see the Privacy & Data-Processing Notice. Termination for breach of the Agreement (e.g. the Acceptable Use Policy) does not entitle you to a refund.
OUI Technologies (SMC-Private) Limited · Company reg. no. 0346192 · House No. 286, Street 2, Block XX, Phase 3, DHA Lahore, Punjab, Pakistan · +92 371 3314155 · info@ouitech.net